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F, 30 ani, Customer Service

(F, 30, Romania, BUCURESTI, not married)
Birth date: 1979
OBJECTIVE
Seeking a position in Customer Service where my extensive experience will be further
developed and utilised
Targeted job:
- Full Time
Activity domain: Client service
Desired job locations: BUCURESTI
Availability for residence changing: in the country and abroad
Availability for business travels: more than 50% from my working time
EXPERIENCE
Experience by domains:
Advertising/PR – less than one year
Secretarial/Administrative – 5 years
Client service – 5 years
Graphic/Design – 1 year
Management: Yes
Occupied job: Customer Service Manager
Period: 2007-09 present
Company and location: SC XXX SRL Bucuresti (No. employees: 500-1000)
Domain: Client service
Job description:
- Responsible for the supervision of staff within the customer service department.
- Responsible for the recruitment and training of customer service representatives.
- Managed the needs/requirements of high revenue commercial accounts through
extensive follow-up procedures.
- Performed market research surveys amongst client base to seek feedback on sales
techniques, follow-up methods and quality of after sales service.
- Improving customer service based on client feedback through the development of
new policies and procedures. Successfully handled all public relations issues.
- Identified and made recommendation for process improvements.
- Oversaw the implementation of organizational policies and procedures.
- Monitored the performance of personnel to ensure a productive work environment.
- Managed the HR function in the areas of staffing and training within the customer
service department.
- Motivated employees to achieve personal goals and to consistently meet expected
quotas.
- Built a teamwork environment that encouraged hard work and collaboration.
- Ensured workflow efficiencies, customer service excellence, and quality assurance.
- Prepared weekly sales reports for the sales team and sales management.
Period: 2006-09 2007-09
Company and location: SC XXX Bucuresti (No. employees: 500-1000)
Domain: Client service
Job description:
Provided support to the sales team, ensuring all sales and service objectives were met.
Responsible for customer service in the digital equipment division, duties included
answering customer queries, problem solving and providing detailed information on
new products.
Worked with new customers in the development of new accounts and the
implementation of new systems.
Assisted in the development of new policies and procedures.
Assisted in the training of new customer service representatives and associates.
Performed market research surveys on customer needs and requirements.
Generated repeat business through successful client follow-up.
Occupied job: Client Service Manager
Period: 2006-02 2006-06
Company and location: ACED Consult Services (No. employees: 25-50)
Domain: Advertising/PR
Job description:
ACED Consult Services is a company that offers an integrated service pack for
translations, desktop publishing and printing
Occupied job: Traffic Manager
Period: 2005-08 2006-02
Company and location: ACED Consult Services (No. employees: 25-50)
Domain: Client service
Occupied job: Logistic Assistant
Period: 2005-04 2005-08
Company and location: ACED Consult Services Bucharest (No. employees: 50-100)
Domain: Client service
Occupied job: Assistant Manager
Period: 2004-07 2005-03
Company and location: SC Isobau Rom Grup SRL (No. employees: less than 10)
Domain: Client service
Occupied job: Assistant Manager
Period: 2003-10 2004-07
Company and location: Concept Marketing &Vanzari (No. employees: less than 10)
Domain: Secretarial/Administrative
Occupied job: Assistant Manager
Period: 2001-04 2003-10
Company and location: SC International SA Sinaia – Hotel International**** (No.
employees: 100-250)
Domain: Secretarial/Administrative
Occupied job: Secretary
Period: 2000-09 2001-04
Company and location: SC Perla Bucegi SRL Sinaia (No. employees: 50-100)
Domain: Secretarial/Administrative
Occupied job: Assistant, make-up editor “Ziar de Sinaia” newspaper
Period: 1999-10 2000-09
Company and location: SC Adir SRL Sinaia (No. employees: less than 10)
Domain: Graphic/Design
Occupied job: Secretary
Period: 1998-12 1999-10
Company and location: SC Adir SRL Sinaia (No. employees: less than 10)
Domain: Secretarial/Administrative
EDUCATION
University (in progress)
Universitatea “Bioterra” – Facultatea de Management Agroturistic (Year of study : 3),
BUCURESTI
Major: Tourism and services
College / Postgraduate studies
ALOFM Prahova (2003 – 2003)
Receptionist course
College / Postgraduate studies
SC Adir SRL Sinaia (2000 – 2000)
PC Operation course
Unskilled/Highschool
“Mihail Cantacuzino” College Sinaia (1994 – 1998)
foreign languages section (FrenchEnglish)
SKILLS
Foreign languages:
English – Advanced; French – Beginner;
Driving license: Yes
Skills:
- Team work: supportive, facilitator, organized, coordinator, deliverer, imaginative,
delegate, open-minded
- Leadership: dynamic, motivator, team-builder, confidence booster, energetic, capable,
outward looking, accountable, visionary
- Interpersonal: listener, adviser, counselor, initiator, professional, cooperative,
constructive, assertive
- Customer orientation: welcoming, friendly, caring, approachable, constructive,
accommodating, tactful, diplomatic, tolerant
- Action planning: decision-maker, planner, organized, negotiator, responsive,
evaluator, forward thinker, target-driven, able to prioritize
- Initiative and pro-activity
- Willing to learn
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